Get help with your market workspace.

Most questions fall into one of a few areas. Knowing which one yours belongs to helps you frame your message so it reaches the right place quickly, and it helps support pull up the right account details, logs, and data sources before replying.

You do not have to label your request perfectly. Pick the closest topic when you open a ticket, describe the problem in your own words, and we will route it correctly if it turns out to belong somewhere else.

If you are still learning how a stock detail page works, the fundamentals guide may answer your question before you need to write in.

A clear first message usually means one reply instead of several. Where relevant, include:

• The ticker or market you were viewing, and the page URL.
• Your browser and device, plus whether you are on the web or mobile.
• What you expected to see and what actually happened.
• The approximate time it occurred, so we can check logs.

A short, specific message almost always resolves faster than a long one. One clear example of the problem, with the steps that led to it, gives support enough to reproduce the issue and confirm the fix on a real account rather than guessing.

Please do not include passwords or full payment card numbers — support never needs them to help with your account, and we will never ask you for them by email. If a request seems to ask for that information, treat it as suspicious and report it to us.

Open a ticket below. Your email is attached automatically, so you only need to choose a topic, add a subject, and describe what happened. You will get a copy by email, and every reply from support appears here in the same conversation so the full history stays in one place.

You can keep replying in the same thread until the issue is resolved. That keeps related questions together and means you never have to repeat the background each time someone new looks at your request.

Once your ticket is in, it moves through a few clear stages. It starts as awaiting support while it waits to be picked up, becomes support replied when we respond, and is marked resolved once the problem is fixed. You can always reopen a thread by replying again if something is still not right.

We aim to answer account, billing, and access questions first, since those can block you from using the platform. Market-data questions can take a little longer when we need to confirm a value against the underlying source before we respond. Either way, you will be notified by email the moment there is a reply, so you do not need to keep this page open.

Support provides help with the product and your account. It does not provide personalized financial, investment, or tax advice, and the data on the platform is for research and educational use. For the bigger picture on how we handle your information and your responsibilities as a user, see our Privacy Policy and Terms and Conditions.